UNDER CONSTRUCTION!

Since it has been quite a long time since we have been active, we are going to be Under Construction for a while - trying new fonts, designs, and updating our sidebar stuff. Hopefully we will get it how we like it soon so it won't change too much!

Also - Can someone tell me how to get rid of the giant gap below this notice - I cannot figure out how to do it - thanks!!




Thursday, August 20, 2009

Why SuppliesJust4Pets Rocks

So today I got a package I had ordered from SuppliesJust4Pets.com - Baby Patches mom's online store. The package was delivered damaged and marked that it has been received unsealed (it had ripped open on the side - not even at the sealed part). They had closed it up with packing tape and delivered it. When I opened it I noticed one of the items was missing. I won't say what but it was for the Paw It Forward so I had ordered 4 - 3 for the packages, 1 for our cats. They had emailed me a couple days ago to say that they had 3 of the 4 (which was also great of them - most of the time you find out when it is listed on the packing slip) and that was fine, since I only need 3 for the packages. Well, the damaged package had almost everything in it - boogie mat, new feather for Da Bird, and most of the toys, but one was missing. So I contacted the site to let them know, thinking that since it is late in the day (after 5 pm) I would probably hear tomorrow. I went to check my email for something else and noticed that I already had a reply from them - probably only 15 minutes after I contacted them! They offered to replace the item which is AWESOME of them. I cannot believe how great their service is. I know that with most companies it would have been at least a 24 hour wait just to hear back. So not only does Baby Patches mom have great stuff but they treat their customers great too!! I know most of the time when people are talking about places it is to complain so I wanted to be sure to let everyone know about a VERY GOOD company!


The only other bad thing is that the stuffing from the envelope got all over - it sticks to the stuff like cat hair! But that is not SuppliesJust4Pets fault - it isn't supposed to get ripped open during transit!

13 comments:

Khyra The Siberian Husky And Sometimes Her Mom said...

Thanks fur sharing that!

My mom and I are all about great khustomer service in this day and age!

That's why we try to tell so many of our furiends about Happy Hearts!

Hugz&Khysses,
Khyra

Cheyenne -Millie said...

Great info to know! Thank you!

the casbah kitten said...

We've heard such wonderful things about Baby Patches's store. Customer service is very important!

Inigo Flufflebum and d'Artangan Rumblepurr said...

AWW!! What a great post, it's so nice to hear the positive things that happen!

(Baby Patches is also very beautiful...one more good thing! hehehe)

The Monkeys said...

We love Baby Patches and her Mom too! Such a pleasure to do business with them

Baby Patches said...

OMC! Dis so sweets of you Amy, momma was so sorry dat da post office lost one of da items out of der...not nice. But I happy dat me and momma can helps makes it better by gettings you another as soon as possible.

Thanks you so much!

Purrrrrrrrrrrrs & nosetaps

The Creek Cats said...

We love love love Supplies Just 4 Pets! It's the only online store where we buy our toys!

SeaThreePeeO said...

That is a very good reccomendation!

Madi and Mom said...

Hi Amy...what good news to hear of a reputable pet supply store. Good advertisement for them too. You all have a great weekend,
Madi and Mom

The Kool-Kittie-Krew said...

We have to have our mom check their store. We really want a boogie mat!!! We see effurybody has them and they look pawesome!!! That's great advertising too!!!

Reese =^..^= said...

Meowee! How cool.

Milo and Alfie said...

Wot a great service yoo gotted from baby patches beans!

Your Daily Cute said...

Baby Patches mama is the best! Great store!